Seven Cups FAQ

Hello Tea Club Members!

I hope to use this Seven Cups FAQ page to clear up any confusion with our Tea Club, and the discounts associated with it. Any questions coming to us through email will end up here.  If you have a question not answered here, please email us at sales@sevencups.com.

1. How do I receive a 10% Tea Club Discount on my order?

Tea Club members will receive a coupon each month in our monthly newsletter. This will allow them to receive a 10% discount on any purchase on our website or teahouse.

 

2.  Do you ship internationally?

Yes, we ship all over the world to over 35 countries so far.  We will be pleased to ship anywhere!

3.  What shipping methods do you offer?

We ship through USPS (United States Postal Service) and UPS (United Parcel Service).  All shipping services offered include a tracking number.

4.  Where do I enter a gift certificate number?

When checking out, under the “Shipping & Payment” screen, choose “Gift Certificate” as your payment method.  Enter your gift certificate number, and if there is a remaining balance, you will be prompted to again choose a method of payment.  You may choose to enter another gift certificate, or choose “PayPal” or “Credit Card.”

5.  Where can I see my discount?

When you choose to check out, the “Place Order” screen will have a breakdown of your order:

Subtotal: $26.58
Discount: $4.74
Discounted subtotal: $21.84
Shipping cost: $7.95
Total: $29.79

 

6.  Why do the 25% and 50% End of Year Sales teas not have a discount at checkout?

The price shown is the already discounted price on End of Year teas, so it does not show up again in the discount at checkout.

7. How can I change my profile or my password?

You can change your billing and shipping address, your name, company name, and password all through editing your profile.  First, sign into your Seven Cups account.  Once logged in, navigate to the “Buy Online” section of the website.  On the right side of the screen will be a red box with information about your shopping cart and profile options.  Click “Modify Profile”, and you will then have access to your personal information.  Once you have made your changes, click “Save” at the bottom of the screen.  You should receive an email regarding the changes made.

8. How can I see what teas I have already ordered?

Log into your Seven Cups account and navigate to the “Buy Online” section of the website.  On the right side on the screen a red box will contain several options regarding your profile.  Click “Order History” and select the appropriate date range.  Your past orders will appear, along with invoices.

General notes about our Tea Club

If you have any concerns about an order, please let us know before completing your order, and we will gladly assist you.

Please be aware we cannot retroactively apply a Tea Club Discount to an order.  Once the order has been placed, we cannot refund your discount.  Please check your order for your discount before completing your order.